Introduction
This Privacy Policy explains how EzToVideo ("EzToVideo," "we," "our," or "us") collects, uses, and safeguards information when you access or use our AI video generation service.
Information We Process
Information You Provide
Depending on how you use the service, you may provide:
- Account and contact information, including your email address and authentication information managed through our authentication provider.
- Content inputs, including text prompts and, if we make the feature available, image references; generation settings; and generated video outputs.
- Billing and transaction information, such as the plan or credit pack purchased, payment status, amount, transaction identifiers, and billing history. Complete payment-card details are processed by our payment provider rather than stored by EzToVideo.
- Communications you send to us, including support requests, refund requests, feedback, and reports of misuse.
Information Collected Automatically
We may process limited technical and usage data, such as IP address, browser and device details, essential cookie or guest identifiers, request and generation metadata, usage counts, and security logs, to operate, protect, troubleshoot, and improve the service.
How We Use Information
We use information to create and deliver requested videos, authenticate users, administer credits, subscriptions, payments, and refunds, maintain platform security, detect abuse or fraud, troubleshoot issues, improve quality and reliability, comply with legal obligations, and respond to user inquiries.
Data Sharing and Disclosure
We use service providers to operate EzToVideo, including providers for authentication and database services, AI generation, uploaded and generated media storage, content moderation, payments, and infrastructure used to enforce service quotas. We do not intentionally store complete prompts or original reference URLs in our generation-job records; however, inputs must be processed by relevant generation and moderation providers to create and safeguard the service. We share only the information needed for each provider to perform its service, and we do not sell personal information. We may also disclose information where required by law or to protect the security, rights, and safety of EzToVideo, our users, or others.
Children's Privacy
The service is not intended for children. You must be at least the minimum age required to form a binding agreement in your jurisdiction, and we do not knowingly collect personal information from children.
Cookies and Similar Technologies
We use essential cookies and similar technologies for sign-in, security, fraud prevention, and basic service operation. You can manage cookies through your browser settings, but disabling essential cookies may prevent the service from working correctly.
Legal Basis and Consent
Where applicable, we process information to perform our contract with you, pursue legitimate interests in operating and securing the service, comply with legal obligations, and obtain your consent where required.
Data Retention and Security
We retain account, billing, generation, support, and security records only for as long as reasonably necessary to provide and secure the service, resolve disputes and refund requests, prevent fraud, and meet legal obligations. Retention periods may vary by record type. We use reasonable administrative, technical, and organizational safeguards, but no method of storage or transmission is completely secure.
International Data Transfers
EzToVideo and its service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for these transfers and require providers to handle information in accordance with applicable data-protection requirements.
Your Choices and Rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information, or to withdraw consent where processing is based on consent. You may also manage cookies through your browser and cancel recurring subscriptions through the available billing portal. To submit a privacy request, contact us using the address below. We may need to verify your identity before completing a request.
Policy Updates
We may revise this Privacy Policy from time to time. Material changes will be reflected by updating the effective date and publishing the revised version on this page. Where required, we will provide additional notice or obtain consent.
Contact Us
For privacy-related questions or requests, please contact us at [email protected]