We want you to understand when a purchase may be refunded and how to submit a request. This Refund Policy applies to paid subscriptions and one-time credit packs purchased directly through EzToVideo.
Refund Request Period
You may request a refund within 14 days of the original payment date. Requests received after this period are generally not eligible, except where required by applicable law.
Eligibility and Usage
We review each timely request using the account's purchase and usage records.
- An unused purchase may be eligible for a full refund.
- If credits were used, a generation was completed, or other paid benefits were consumed, any approved refund may be reduced to reflect the value already delivered.
- Credits or subscription benefits associated with a refunded payment may be removed from the account.
- Duplicate or demonstrably incorrect charges will be reviewed and corrected where verified.
Generally Non-Refundable Situations
Unless applicable law requires otherwise, we generally do not provide refunds for:
- Requests made more than 14 days after the payment date.
- Unused time remaining after a subscription is canceled outside the refund window.
- Dissatisfaction caused solely by the variable or subjective nature of AI-generated results after credits have been used.
- Accounts suspended or terminated for a material or repeated violation of the Terms of Service.
Subscriptions and Cancellation
Canceling a subscription stops future renewals but does not automatically refund the current billing period. Unless required by law, we do not provide prorated refunds for unused time after the 14-day refund window. You can cancel through your account billing settings or the payment provider's customer portal before the next renewal date.
How to Request a Refund
Email [email protected] from the address associated with your account and include your account email, payment date, amount, transaction reference, and a brief reason for the request. We aim to review and respond within three business days.
Refund Processing
Approved refunds are sent to the original payment method through our payment provider. After approval, your bank or payment provider may require additional time to post the funds. We cannot redirect a refund to a different payment method.
Chargebacks
Please contact us before initiating a chargeback so we can investigate the payment. Filing a chargeback does not expand refund eligibility and may require us to restrict the related credits or account while the dispute is reviewed.
Statutory Rights
Nothing in this policy limits any non-waivable refund, cancellation, or consumer-protection rights available to you under applicable law.
Contact Us
For questions about a payment or refund request, contact us at [email protected].